Effective Date: 30th June, 2025

Business Name: LugiWeb

Location: Ghana

Your privacy is important to us. This Privacy Policy explains how LugiWeb (“we,” “our,” or “us”) collects, uses, shares, and protects your personal data. It also outlines your rights under global privacy regulations such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect information in three main ways:

A. Information You Provide to Us

When you contact us, request a quote, subscribe, or use our services, you may provide:

Full name
Email address
Phone number
Business information
Project details or briefs
Files, images, or documents
Billing and payment information (processed securely by third-party providers)
Account login details (if applicable)

B. Information Collected Automatically

When you visit our website:

IP address
Browser & device information
Location data (approximate)
Pages visited
Time spent on each page
Referral links (where you came from)
Cookies and similar tracking technologies

C. Data from Third Parties

We may receive data from:

Analytics tools (Google Analytics, Facebook Pixel)
Advertising platforms
Payment processors
CRM tools
Social media interactions

These providers have their own privacy policies.

2. How We Use Your Information

We process personal data to:

Provide website development, design, and digital marketing services
Respond to inquiries, quotes, and project requests
Improve website performance and user experience
Send updates, newsletters, or marketing emails (with your consent)
Process payments and invoices
Personalize your digital experience
Ensure website security and fraud prevention
Comply with financial, tax, or legal obligations

Under GDPR, we rely on these legal bases:

Contract performance (fulfilling service agreements)
Legitimate interest (analytics, business improvement)
Consent (email marketing, cookies)
Legal obligation (financial and tax records)

3. How We Protect Your Data

We use strong security measures including:

SSL encryption on all data transfers
Secure hosting
Password-protected systems
Limited employee access
Trusted third-party processors
Regular updates and security patches

While we strive to protect your data, no system is 100% secure. However, we follow industry best practices.

4. Sharing Your Information

We may share information with:

Service providers (hosting, email, analytics, payment processors)
Contractors working on your project (under confidentiality agreements)
Legal authorities if required by law
Marketing tools for targeted campaigns (with your consent)

We never sell your personal information.

Under CCPA, you have the right to request disclosure of any data shared with third parties.

5. Cookies & Tracking Technologies

We use cookies to:

Improve your browsing experience
Save your preferences
Analyze website traffic
Track conversions and performance

You can disable cookies in your browser settings.

EU visitors will see a cookie consent banner as required by GDPR.

6. Data Retention

We retain data only as long as necessary to:

Provide services
Maintain business records
Comply with legal obligations
Resolve disputes

Once data is no longer required, we delete or anonymize it securely.

7. Your Rights Under GDPR

If you live in the EU or UK, you have the right to:

Access your personal data
Correct inaccurate information
Delete your data (“Right to be Forgotten”)
Restrict processing
Object to processing
Data portability (request a copy of your data)
Withdraw consent at any time

To submit a request, email in**@*****eb.com.

8. Your Rights Under CCPA

If you reside in California, you have the right to:

Know what data we collect
Request deletion of personal information
Opt out of data sharing
Access your information
Non-discrimination for exercising privacy rights

We do not sell personal data under CCPA definitions.

9. Data Transfers (International Visitors)

Your information may be stored or processed in:

Ghana
The United States
Europe
Other regions where our trusted service providers operate

We ensure all transfers comply with GDPR and international data protection laws.

10. Third-Party Websites

Our website may contain links to external sites.

We are not responsible for their privacy practices.

11. Children’s Privacy

Our services are not intended for children under 16.

We do not knowingly collect data from minors.

12. Updates to This Policy

We may update this policy occasionally.

Changes will be posted on this page with a new “Effective Date.”

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

📧 Email us: in**@*****eb.com